Review Stay away from Siteground

[RonaldP]

Hi all,

Siteground customer service is awful these days. Siteground has temporarily discontinued its chat/phone support, and tickets are the only way to get support now, even for critical downtime issues. Their sales support is instant, but their technical support is now reduced to tickets only. That is always a bad sign, in my experience.

Renewal pricing is going high. They charge without much warning to increase in price, and their marketing is predatory. They do not make it clear how much the cost will jump.

 

[RidgeOa]

SiteGround growth is not managed correctly, and quality decreases, but prices increase.

 

[Jasondep]

Many hosts have great key founders who are great with support, and as there is growth, getting the same caliber is difficult. Let's not forget this is a 24/7 365 business where customers expect fast resolutions day and night.

 

[SGteam]

Hello Ronald,

The SiteGround Team here. We appreciate your feedback and we are sorry for the inconvenience you might have experienced.
Our usual customer service channels are still available as always - you can reach us via Chat, Ticket, and Phone. Depending on the topic chosen, the category, and the type of inquiry - our system will automatically recommend the best support channel or a combination for the most efficient solution. You can find more info here:
https://www.siteground.com/tutorials/getting-started/getting-help-from-our-support-team/

The overall goal is to deliver the most relevant and detailed solution to any issues you might have as soon as possible.
When it comes to the price - we want all of our clients to be able to plan ahead, that’s why we send several email notifications prior to any billing so you’re aware of the details. The prices we have for the plans aim to be an accurate reflection of the value behind the service - support, uptime, performance, and new tools/ features.

We’re not able to locate your account in our system with the information here. If you have any other issues, or there’s anything else we can help with, feel free to send your feedback over to feedback [at] siteground.com. We’re here for you!