Email account disappeared from cPanel

[xavier]

Hello,

I notice that my email account has been disappeared. I unable to login in to the email. i also tried to recreate the email, it return error
" The account is already exists! ". Please help.

thanks

 

[PiyushJain]

Check the OWNERSHIP of the following:

# /home/$user/etc/$domain/passwd
# /home/$user/etc/$domain/shadow

it should be user:mail

If it is correct, then wht we can do is to check if the entries are there in the passwd and shadow file for the account that is missing. If tat too is there then remove those lines (after taking backups ) Then you should be able to re-create the account in the cpanel.

Then move the folder contents of the account that vanished to newly created one.